At Nuckollsus, we are committed to providing you with quality products and services. If you are not satisfied with your purchase, you can request a refund according to the refund policy below.
1. Refund Eligibility
1.1 Return Time: You have 14 days from the date you received the item to request a refund. After this time, the item will no longer be eligible for a refund.
1.2 Item Condition: The item must be unused, undamaged, and must include all original packaging, tags, and accessories. We do not accept refunds for items that have been used, damaged or without packaging.
2. Refund process
2.1 Apply for a refund: If you meet the refund conditions, please contact customer service through the following methods and provide your order number and refund reason:
2.2 Return Address: After requesting a refund, we will provide you with a return address and detailed instructions for returning the item. Please ensure that you follow our instructions to return the item.
2.3 Refund Processing: Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund. Refunds will be refunded to the original payment account and the processing time is generally 5-7 business days.
2.4 Shipping: If the return is due to a product problem or our error, you do not need to pay for the return shipping. If the return is for personal reasons (such as dislike, change of mind, etc.), the return shipping cost will be borne by you.
3. Refund Notification
3.1 Once your refund application is approved, we will notify you of the refund processing status via email. Refunds are usually returned to your payment account within 5-7 working days, and the specific time may vary depending on the bank’s processing speed.
4. Exchange Policy
If the product you received has quality problems or does not match the description, we also provide exchange services. Please refer to the above refund process to apply, and we will arrange a replacement for you as soon as possible.
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